A closer look at every service in your MWG+ program

MWG+ goes beyond standard apparel supply — it's a fully managed program designed around your team's safety, compliance, and operational needs. Here's exactly how each service works.

Back to Program Overview

Custom Ordering Platform

A dedicated portal built for your team — employees order only what they're approved for, in the right quantities, with the right payment method.

  • Custom ordering portal
    Individual employee accounts with easy access to ordering, full order history, and self-serve account updates
  • Pre-approved styles
    A curated selection of garments based on each employee's role and program requirements.
  • Flexible payment options
    Allowances, quota programs, and payroll deductions to support your purchasing process
  • Controlled access & approvals
    Pre-set allotments and manager approvals maintain accountability and cost control across your team

Employee Budget Management

No manual tracking, no overspending. Budget controls are built directly into the ordering flow — your program stays on budget without extra admin overhead.

  • Spending limits
    Employee allowances and garment quotas are set per role or department. Each employee's available balance is visible at checkout
  • Automated approvals
    Orders exceeding preset limits are automatically routed to a manager for review — keeping accountability in place without slowing the team

Real-time Data & Scheduled Reports

From live dashboards to biweekly summaries — your operations and finance teams always know exactly where the program stands.

  • Real-time data access
    Live visibility into employee accounts, order activity, and budget usage — filter by department, location, or payment program at any time
  • Biweekly reporting & analysis
    Scheduled reports covering spend trends, order status, and budget forecasting — delivered every two weeks for planning and cost control

Hassle-Free Returns & Exchanges

No phone calls, no paperwork. Returns and exchanges are handled entirely through the ordering portal to minimize disruption to your team.

  • Easy online requests
    Employees and managers submit return and exchange requests directly through the online ordering portal — simple, trackable, paperwork-free.
  • Fast processing
    Return and exchange requests are reviewed and processed quickly so your team isn't waiting on replacement gear or held up by admin delays

Supporting Your Team From Day One

Program rollout, product knowledge, and ongoing employee education — so your team knows the gear, the portal, and how to use both confidently.

  • Training sessions
    On-site and online training to support program rollout, garment product knowledge, and employee onboarding — delivered when and where your team needs it.
  • Educational resources
    Supporting documents and guides covering garment care, portal use, and online ordering — available to employees and managers at any time.

Protection beyond the purchase

FR garments are a long-term investment. MWG+ covers manufacturing defects and field damage so your program costs stay predictable over time.

  • Extended warranty coverage
    Manufacturing defects on flame and arc resistant garments are repaired or replaced at no additional charge.
  • Repair services
    Minor tears, rips, and field damage repaired at our factory, or through dedicated repair depots for larger programs — extending garment lifespan significantly.

Complimentary Branding

Professional logo application by team or role — included with every MWG+ program at no extra cost.

  • In-house embroidery & heat-applied logos
    Durable logo application done in-house — for branding, compliance, and a professional finish that holds up on the job site.
  • Logo development
    Customized branding with company colors configured by team or role — so field crews, managers, and contractors are clearly identified
  • Expert design support
    Guidance on garment selection, logo placement, ordering, and shipment tracking — from file submission through to delivery.

On-Site Sizing Sessions

Individual fittings at your worksite reduce returns, improve comfort, and drive faster adoption across your team. Included with the Plus program.

  • On-site visits
    Your dedicated Account Manager travels to your worksite to conduct sizing sessions and support program rollout in person — on your schedule.
  • One-on-one fittings
    Individual fittings for each employee ensure the right size is selected the first time — minimizing unnecessary returns and exchanges

Dedicated Customer Support

From program setup through to day-to-day ordering — you always have a knowledgeable person to call, email, or chat with.

  • Dedicated Account Manager
    A single expert who understands your program, knows your team structure, and supports you every step of the way — from onboarding to ongoing management.
  • Customer Support Team
    Helpful, knowledgeable support for your employees by phone, email, and chat — for order questions, account issues, returns, and anything in between.

Ready to build your program?

Talk to an Account Manager to find the right program for your team or download the program guide to share internally first.

Book a consultation Download program guide